You can ask us to delete personal data held in Gatefold at any time. How depends on who you are.
If you use Gatefold for your business
- Delete contacts or conversations: an admin can delete them from Contacts in the app. They are removed straight away and from backups within 30 days.
- Disconnect WhatsApp, Facebook or Google: go to Settings → Integrations and choose Disconnect. We delete the stored access tokens immediately.
- Close your workspace and delete everything: email hello@gatefoldsolutions.com from an admin's address with the workspace name. We delete the workspace and all its data within 30 days and confirm by email.
If you connected your Facebook account to Gatefold
- In Facebook, open Settings & privacy → Settings → Apps and websites (or Business integrations).
- Find Gatefold Solutions CRM and choose Remove.
- Email hello@gatefoldsolutions.com with the subject "Delete my data" and the email address you use with Facebook.
We delete the access tokens and any data we received from Meta for your account within 30 days, and email you a confirmation with a reference number.
If you messaged a business that uses Gatefold
Your messages and details belong to that business. Ask them to delete your data, or reply STOP in the WhatsApp chat to stop receiving marketing messages. You can also email hello@gatefoldsolutions.com with your phone number and the business's name; we will pass the request to the business and help them complete it.
What we keep
We may keep a minimal record that a deletion happened, and data we are required by law to retain (for example invoices), for as long as the law requires. Nothing else is kept.
We answer every request within 21 days, as required by Malaysia's Personal Data Protection Act 2010.