These terms are an agreement between Gatefold Digital Analytics Sdn. Bhd. (1518988-P), trading as Gatefold, and the business that uses the Gatefold CRM (the "Service"). By creating a workspace or using the Service you accept them on behalf of your business. A signed order form or proposal with us takes priority where it says something different.
1. The Service
Gatefold is a customer relationship tool for WhatsApp conversations, ad leads, sales pipeline, broadcasts and automations. We may improve or change features over time. If we remove something you rely on, we will tell you in advance.
2. Accounts
- You are responsible for everyone you invite to your workspace and for keeping sign-in details secure.
- Tell us straight away at hello@gatefoldsolutions.com if you think your account has been misused.
3. WhatsApp and Meta
- Messaging runs on the WhatsApp Business Platform. You must follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's terms.
- Only message people who have agreed to hear from your business, and honour opt-out requests. The Service gives you opt-out keywords to help.
- Meta charges for WhatsApp conversations and bills your business directly through the payment method in your WhatsApp Business Account. Those charges are separate from our fees.
- Meta may limit or suspend a number or account under its own policies. We cannot override those decisions.
4. Acceptable use
You must not use the Service to:
- send spam, unsolicited bulk messages, or content that is unlawful, misleading, hateful or infringes others' rights;
- collect or use personal data without a lawful basis under the PDPA or other law that applies to you;
- try to break, overload or get around the security of the Service, or access other workspaces' data.
We may suspend access that breaks these rules or puts the Service or other customers at risk, and will tell you why.
5. Your data
- Your business owns the data it puts into the Service. You give us permission to process it only to provide and support the Service, as set out in our Privacy Policy.
- You are responsible for having consent or another lawful basis for the contacts and messages you store and send.
- You can export or delete your data, and ask us to delete it, as described in our data deletion instructions.
6. Fees
Subscription fees are set out in your plan, quotation or invoice. Unless agreed otherwise, fees are billed in advance, are non-refundable, and exclude taxes, which we add where required.
7. Availability and support
We aim to keep the Service available and to fix problems quickly, but it is provided without a guarantee of uninterrupted operation. The Service depends on third-party platforms such as Meta and Google, which may change or have outages outside our control.
8. Intellectual property
We own the Service and its software. You may use it for your business while your subscription is active. Feedback you give us can be used to improve the Service.
9. Ending the agreement
You can stop using the Service at any time. We can end it with 30 days' notice, or straight away for a serious breach of these terms. After it ends you have 30 days to export your data, after which we delete it.
10. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or the acts of third-party platforms, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.
11. Changes to these terms
We may update these terms. We will post the new version here and email account owners about significant changes before they apply.
12. Law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
13. Contact
Questions about these terms: hello@gatefoldsolutions.com.